Below is a selection of the questions we are frequently asked by our clients,
together with the appropriate replies. If your question
is not liste, please make use of our on-site contact
form or send us an e-mail to firstname.lastname@example.org.
We will respond within 24 hours.
What are your charges?
Our charges are under constant review to ensure that we remain as competitive as possible.
What happens if the engineer is unable to repair my computer?
In this case, our No-Fix-No-Fee * policy means that there will be
nothing to pay at all.
Are your engineers fully qualified?
Our engineers are fully qualified and highly experienced. They are
carefully selected and have all spent many years working in the
Which methods of payment do you accept?
We accept payment in cash (please not that for there own protection engineers rarely carry money with them) and by cheque (with guarantee card). A full receipt will
Is your work guaranteed?
Our work is fully guaranteed. All components are supplied new and
are covered by a full twelve months parts and labour warranty.
Can I limit the booking to one hours' work?
Yes, you can choose to limit the booking to one hour and the engineer
will do his very best to complete the work within the agreed timescale.
However if the work is not fully completed then we will still charge
for the full hour.
If the repair takes only forty minutes, will I have
to pay for a full hour?
Our minimum charging period is one hour. If the repair is completed
in less time than this, the engineer will offer to stay for the
remaining time to carry out a general PC health check or a virus
Do you repair laptops?
We mainly deal with software related repairs for laptops, however we
will look and advise on a Laptop repair and offer a free quote on the
repair. We find that in most cases the cost of repair can be higher
than the value of the Laptop.
Do you repair printers?
We do not repair hardware problems relating to the Printer. If the
problem is software/Driver related then we will be able to fix the
problem. We can advise on the best options when it comes to printer
Do you repair monitors?
Unfortunately, we do not carry out repairs to monitors. For monitor
hardware failures, we recommend you to contact the manufacturer
or perhaps consult a television repair specialist.
Are there any current job vacancies?
We are always pleased to receive applications from suitably qualified and experienced
computer engineers - please send your CV to us at email@example.com.
* conditions apply